What We Collect and Why We Collect It
When you create an account, we collect your name, email address, phone number and the payment method you register — whether that is bKash, Nagad or Rocket. We use this to verify your identity, process deposits and withdrawals, and keep your account secure. Transaction reference numbers
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from bKash, Nagad and Rocket transfers are stored only as long as needed for payment reconciliation and fraud checks. We do not sell your personal data to third parties. We may share limited data with payment processors and identity verification services where required to complete a
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transaction or meet a legal obligation — but only to the extent necessary. Device data, including your IP address and browser type, is collected automatically when you load any page. This helps us detect suspicious login attempts and keep your wallet safe. If you contact our
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support team, the details you send us are stored in our case management system and used only to resolve your query. Retention periods vary by data type; payment records are kept for as long as applicable law in your eligible region requires. You can request a
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copy of your stored data or ask us to delete non-essential records by contacting support directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.